Chapter 3 The Tariscope program

3.5 Working with views

3.5.3 Fields of a view for calls

A view for calls contains a list of fields, which can be displayed or hidden in the header of calls table. A list of all fields and their brief description are shown in Table 3.2.

Table 3.2

Field name	Description
Access code	Displays an access code, CDP steering code or trunk access code depending on the PBX and the route selection.
Auth code	Displays an authorization code which was used to make this call.
Call second	Displays a call duration expressed in seconds.
Call type	Displays call types that are listed in the Table 3.4.
Called party	Displays a subscriber's name who received a call, if information about the subscriber has been entered in Tariscope.
Calling party	Displays a subscriber's name who made a call, if information about this subscriber has been entered in Tariscope.
Category	Displays a category name which the Tariscope administrator has defined for the specific call type.
CLID	CLID means Calling Line Identification. It displays the telephone number of a subscriber who made the call.
Cost	Displays a call cost.
Cost 2	Displays a call cost, which is calculated using the rate of the secondary provider.
Date	Displays a date of beginning of the call. If the information on year is missing in CDR data, the year is taken from the current date of the computer.
Date/time	Displays a date and time of beginning of the call. If the information on year is missing in CDR data, the year is taken from the current date of the computer.
Days	Displays a part of the total call duration in days.
Dial number	Displays the dialed number with access code, or without it, depending on whether it is present, and information about it has been entered when configuring routes in Tariscope.
Direction	Displays a direction of the call. For example: Outgoing, incoming, or internal.
DNIS	DNIS means Dial Number Identification. The field is present only for incoming calls. It displays the dialed number.
Duration	Displays a call duration.
End of calls	Displays a date and time of end of the call.
Equipment	Displays an equipment name.
From destination	For incoming, transit long distance, or international calls, this field displays a city name from which call was made. For incoming or transit calls from network of mobile operator this field displays a mobile operator name.
From group	This field is applied only for outgoing or local calls. It displays a subscriber group name to which a subscriber who made the call belongs.
From subscriber	Displays a subscriber’s name who made the call.
Hold time	Displays a time when the call was on hold.
ID	Displays an identifier of the record.
Node	Displays a node name.
Number A	Displays a telephone number from which the call was made.
Number B	Displays a telephone number on which the call was made.
Originator	Depending on call type (internal, outgoing, incoming, conference, or transit), this field may contain a directory number of subscriber or number of attendant console from which the call was made, route number and trunk from which call was received, the conference number. A route number and trunk are shown in the form of: Lxxxyyyy, where L - sign of route / trunk, xxx - route number, yyy - trunk number in the route.
Originator Aux. ID	The field contains an additional information that allows defining an originator of the call.
Original CLID	CLID means Calling Line Identification. The field displays the telephone number of a subscriber who made call in those form as it was in the original call detail record.
Original dialed number	Displays the original dialed number that was in the original call detail record.
Parent call ID	If this record is a part of call such as a Call Transfer or Conference, the field displays ID of the parent record for this call.
Project code	Displays a project code which has been applied during the call.
Rate	Displays a rate value that has been used to calculate the cost of the call.
Record	Displays a record type. A list of record types you can see in the Table 3.3.
Release cause	Displays a description of Call Termination Cause.
Ring time	Displays a ringing time for incoming calls.
Terminator	Depending on call type (internal, outgoing, incoming, conference, or transit), this field may contain a directory number of subscriber or number of attendant console where the call was made, route number and trunk through which the call was made, or conference number. A route number and trunk are shown in the form of: Lxxxyyyy, where L - sign of route / trunk, xxx – a route number, yyy – a trunk number in the route.
Terminator Aux. ID	The field contains an additional information that allows defining a terminator of the call.
Time	Displays a time of beginning of the call.
To destination	The fields is applied to outgoing calls. It displays a city name where the call was made.
To group	This field is applied only for incoming or local calls. It displays a group name to which a subscriber who received the call belongs.

A list of record types, which are used in the Tariscope system, and their descriptions are shown in Table 3.3.

Table 3.3

Record type	Description
ACD	The type is assigned to calls which were received by Automatic Call Distribution system.
ACDConference	The type is assigned to calls which were received by Automatic Call Distribution system and included in conference.
ACDTransfer	The type is assigned to calls which were received by Automatic Call Distribution system and transferred to another subscriber.
Conference	The type is assigned to the conference calls.
Imported	The type is assigned to calls that were imported in the Tariscope database from data of a service provider.
NotAnswered	The type is assigned to the outgoing, incoming, and internal calls which were not answered.
Realtime	The type is assigned to calls for which call information was received in the real time. Usually it is a beginning of call, a moment when call was answered, etc.
Regular	The type is assigned to outgoing, incoming, and internal calls that were answered.
TextMessage	The type is assigned to calls where text messages are passed.
Transfer	The type is assigned to calls for which the call transfer was applied.
Unknown	The type is assigned to calls that do not belong to other record types.
VoIP	The type is assigned to VoIP calls, if CDR data contains a special label for such calls.

A list of call types, which are used in the Tariscope system, are shown in Table 3.4.

Table 3.5.4

Call type	Description
CallStart	The type is assigned to the first part of a call that is monitored in the real time.
Corporate	The type is assigned to calls that are made between different telephone systems of a corporation.
Incoming	The type is assigned to incoming calls.
International	The type is assigned to outgoing international calls.
Internal	The type is assigned to internal calls.
Local	The type is assigned to local calls.
Mobile	The type is assigned to outgoing calls on telephone numbers of a mobile network operator.
MMS	The type is assigned to calls that are used to transfer MMS.
National	The type is assigned to outgoing long distance calls.
NotOverride	The type is assigned to calls that were imported and which cannot be changed.
SMS	The type is assigned to calls that are used to transfer SMS.
Transit	The type is assigned to transit calls.
Unknown	The type is assigned to calls that do not belong to other call types.

Tariscope user can analyze only those fields in the program which are necessary in the current moment.

To hide unnecessary fields, move the cursor on the title of the required column and right-click. The menu appears where you should select the Hide field item.

To display previously hidden field, move the cursor anywhere on the title of the table and right-click. The menu appears. Select the Select fields item. The Select fields window appears which contains all the fields listed in Table 3.2. An example of the window is shown in Figure 3.5.5.

select fields Figure 3.5.5

Select the desired check boxes from the list. Accordingly, to hide a field, clear its check box. In this window you can also change the display order of fields by using buttons located on the right of the window. Click OK.

You can change the order of the fields directly in the table. To do this, move cursor to a column header, click and hold the left mouse button, drag the column to a desired position. Then release the mouse button.

Tariscope can save all CDR data for some telephone systems such as Cisco Unified Communications Manager (CUCM), Cisco CallManager Express (CME), SI3000 / SI2000, CS 1000, and Meridian 1 (Avaya, Nortel). All CDR fields for these PBXs are save in the special tables of the Tariscope database. To get information about all CDR fields, select a desired record or group of records in the Tariscope view, and right-click. In the appeared menu, select the Record details item. As a result, information about all CDR fields is displayed in the Call details view. An example of the window is shown in Figure 3.5.6.

call details
Figure 3.5.6

The column names of the window are the same as a vendor uses in CDR.

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