Chapter 3 The Tariscope program
3.11 Customers' Accounts
3.11.1 One-time service charge
One-time services which have to be charged to certain customers can be the most various. For example, it can be services in laying of a cable, setup of some subscriber equipment, sale of the telecommunication equipment, input of value of customer's balance if the customer was already entered into system with zero balance, and so on.
To charge one-time services to customers, the services have to be created in the Service configuration branch. Distinctive feature of these services from others is that their charge period has to be set: Manual.
Charge of one-time services is carried out in the customers' accounts page. Choose the account of the required customer. Open the mode of charge of one-time service. It can be done in several ways:
- In the Account actions menu the account, select the Add custom service item.
- Right-click when the cursor is in one of tables: Month summary charge or Month details, except for table header. In the appeared menu, select the Add custom service item.
In all cases the Account charge window appeaers as shown in Figure 3.11.10.
Figure 3.11.10
This window contains a list of services in the form of the table. Choose the required service in this table or use a search position which is in the right top corner of the Account charge window.
If the customer has several phone numbers or IP addresses, and the service has to be added on the concrete phone number or IP address, in the Extension/Address list, select the required item.
In the Chsrge box, enter service cost.
In the Charge date calendar list, select date when the service should to add. By default, the first day of month month is offered.
In the Description box you can specify some comment to the service. This field is ioptional.
Click OK.
The added service will be displayed in the Month details and Month summary charges sections of the customer account.
The one-time service, as well as any other services can be removed if, for example, it was added mistakenly. To do this, in the Month details section, select the required service and right-click. In the appeared menu choose Remove. In the appeared window demanding action confirmation, click Yes. The service will be delete.
If it is necessary to change the cost of service or its description, in the Month details section, select the required service and right-click. In the appeared menu choose Edit. The Account charge window (Figure 3.11.10) is opened where you can change the specified parameters.
