Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.1. Settings for 3CX
If you have selected the 3CX Phone System item in the Equipment list (Figure 4.11.1), click on the Advance settings button located to the right of the Equipment list. The Advanced settings window appears as shown in Figure 4.11.1.1.
Figure 4.11.1.1
If you have 3CX version 6-12, skip this configuration. Tariscope automatically defines CDR format for these versions.
If your 3CX uses time of UTC + 0 in CDR, but you are in another time zone, to change the time zone in call data, turn on the Correct time zone switch.
The Configuring the CDR fields v.14+ list contains all CDR fields. The switches are on for the fields that are used by default in 3CX. If you need specific CDR fields turn on or turn off the corresponding switches.
If you want to collect CDR data in the real time, click on the Monitor active calls tab. The Advanced settings window will be as shown in Figure 4.11.1.2.
Figure 4.11.1.2
Turn on the Monitor active calls v.16+ switch. On the window appears settings that are shown in Figure 4.11.1.3.
Figure 4.11.1.3
CDR data from 3CX do not contain all information about participants of a transfer call. If you want to have information about all stages of the call, enter URL of 3CX in the FQDN box.
In the Port box, enter the IP port of 3CX.
In the Login box, enter an administrator login to 3CX and in the Password box, enter the password. The use of these settings allows you also to create the specific reports about 3CX work.
Click on the Check connection button to check if the entered parameters are correct.
If you use the Tariscope Provider edition and you want to restrict calls for customers with a balance less than the specific value, turn on the Reject calls for subscribers with a balance switch, and enter the balance limit value. This setting is not applied to the Tariscope Enterprise edition. The feature works if the Tariscope license includes the restriction feature.
If you want to restrict calls with costs of more than the specific value, turn on the Reject calls with a cost of more than switch, and enter the value. The feature works if the Tariscope license includes the restriction feature.
If you want to restrict calls with a duration of more than the specific value, turn on the Reject calls longer that switch, and enter the duration limit value. The feature works if the Tariscope license includes the restriction feature.
If you want to forbid calls without the access code, turn on the Reject calls without access code switch, and type the access code.
If you want to restrict calls to specific destinations, you should turn on the Reject calls to destinations, you can enter several directions separated by commas switch, and enter the destination codes.
If you use the 3CX with the 3CX Phone System Pro or Enterprise license and you want to create specific reports on 3CX queues, turn on the Export Call Queue Information switch, and type queue numbers. To use this feature, you need to have the connection to the 3CX database.
3CX CDR data do not contain a ring time for transfer calls, therefore a call duration of such calls includes the ring time. If you want to have more correct information about the call duration, turn on the Correct the duration of the transfers switch, and type the average ring time for the calls.
Tariscope provides feature to automatically create subscriber's information in the Tariscope database when the processing of information about calls is executed and if the subscriber who made the call is absent in the database. In this case, Tariscope gets subscriber's information from the 3CX database. To implement this feature, turn on the Automatically create subscribers from 3CX database switch.
Tariscope allows to automatically synchronize the subscriber's information such as a subscriber name, extension, and email address with the 3CX database. To implement this feature, turn on the Automatically synchronize a subscriber name, extension, and email from 3CX database switch.
Tariscope allows you to import subscribers’ information from the 3CX database to the Tariscope database. To do this, click on the Import subscribers button.
To keep settings of the window, click on the Save button.
Contents of "Tariscope 4.6. Administrator's guide"
