Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.10. Settings for Cisco Unified Communications Manager
If you have selected the Cisco CallManager item in the Equipment list (Figure 4.11.1), click on the Advanced settings button (Figure 4.11.1). The Advanced settings window appears as shown in Figure 4.11.10.1.
Figure 4.11.10.1
CDR format of CUCM contains hundreds of different fields. Some of the fields are not used to call rating. They are complementary. Therefore, by default, only those fields, which are used for call rating, are processed, and saved in the Tariscope database. In order to all fields of CDR file are processed and saved in the Tariscope database, turn on the Save all fields switch. It should be borne in mind that the storage of all fields requires more disk space.
To correctly detect the internal and external telephone numbers, you should use a numbering plan. To do this, turn on the Use numbering plan for internal numbers detection switch.
If you use a numbering plan, but you do not want to handle calls that do not belong to the numbering plan, turn on the Skip calls outside the numbering plan switch. This saves the disk space and increases the productivity.
If you do not want to process information about unanswered calls, turn on the Ignore unanswered calls switch.
To account the authorization codes, turn on the Save prefix as auth code if matching pattern switch, and enter a pattern, which will be used to define the authorization codes.
If you have more than one partition in CUCM, turn on the Enable partitions switch. This allows to correctly define a subscriber who made the call.
If you need to use the outpuledCalledPartyNumber field from CDR as the dialed number, turn on the Using outpuledCalledPartyNumber as dialed number switch.
Click Save to keep settings.
Contents of "Tariscope 4.6. Administrator's guide"
Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.9. Settings for Avaya Session Manager
If you have selected the Avaya Session Manager item in the Equipment list (Figure 4.11.1), you do not need to perform any settings for CDR format of this telephone system.
Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.7. Settings for Avaya Aura, S8800, S87xx, S8600, S8400, S8300, and Definity
This setting applies to Avaya PBXs such as Aura (Communication Manager), S8800, S8730, S8710, S8700, S8500, S8400, S8300, Definity.
Before making settings in the Tariscope system, you need to configure the issuance of CDRs in the PBX. All these PBXs have a customizable list and order of CDR fields, so the settings in Tariscope must correspond to this list and order.
An example of setting CDR parameters in such PBXs is shown in Figures 4.11.7.1 and 4.11.7.2.
Figures 4.11.7.1
Figures 4.11.7.2
Please note that the list of CDR fields must end with the return field, which means carriage return (CR). If it is not there, all call records will be recorded in one line. And as a consequence of this, only the first call in this line will be processed.
If you have selected the Avaya Definity item in the Equipment list (Figure 4.11.7.3), click on the Advanced settings button located to the right of the Equipment list. The Advanced settings window appears as shown in Figure 4.11.7.3.
Figure 4.11.7.3
The window allows to select fields and their order in which they were specified in PBX.
The window contains:
- The File extensions box. It contains a list of extensions of CDR files. By default, the TXT, LOG and CDR extensions are offered.
- The Row Delimiter list allows you to select the row delimiter that is used in your PBX.
There is a table with columns:
- Name. Displays field names that are used for configuration.
- Start. Displays a start position of the field.
- Length. Displays a field length in characters.
- End. Displays a position of the end character of the field.
- Enabled. A sign of use this field in CDR format.
- Description. A brief description of the field.
To change field settings, select the desired row and click on the Edit icon on the toolbar. The Advanced settings window changes its contents. An example of the window is shown in Figure 4.11.7.4.
Figure 4.11.7.4
Here, in the Name position, the name of the field is displayed. The field name matches the name used in the documentation for this PBX.
The Enabled flag enables or disables the use of this field in the CDR format.
In the Start position, set the initial (starting) position of this field. To quickly determine this position, you can use the value of the column End of the previous field. To remove a field from the CDR format structure, set the Start parameter to "0".
In the Length field, enter the length of this field in characters.
In the Date Format box, enter whatever you need. This setting is relevant only for the Date field.
Position Type allows you to set the format of the field. This setting can be used, for example, for a Date field that requires a specific date format. For other fields, you can leave the string value.
The Field mask position is used to check the correctness of the data entered. You can specify a regular expression in it. This is an optional parameter.
For proper processing of CDR data, Tariscope must remove spaces in the data. By default, the Delete spaces flag is set. Do not remove the flag in this position.
If the original CDR data string needs to be processed only if it contains this field, then set the flag in the Optional field position. If this flag is not set and the string being processed does not contain this field, then the string will be processed, but this field will be empty.
You can check if the settings are correct if you have a saved CDR data file from your PBX. To do this, click the Download link. Select the CDR file. Click Show. A table of processed fields is displayed. An example of this is shown in figure 4.11.7.5.
Figure 4.11.7.5
If you see an error, edit the settings for the corresponding field.
Click Save.
Repeat the described operation for all fields of the CDR record. After finishing setting the CDR format, save the settings in the Advanced Settings window.
Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.8. Settings for Avaya IP Office
If you have selected the Avaya IP Office item in the Equipment list (Figure 4.11.1), you do not need to perform any settings for CDR format of this telephone system.
Tariscope 4.6. Administrator's guide
Chapter 4 Tariscope configuration
4.11 Adding a new telephone system
4.11.6. Automatic CDR format detection
Tariscope provides an automatic CDR format detection for most of telephone systems during CDR processing. If you do not know a type of your telephone system, you can try to process CDR files using the automatic detection. To do this, select the Auto item in the Equipment list (Figure 4.11.1).
But if you know your telephone system type, we recommend to choose this type in the Equipment list.
