Using Tariscope during the crisis period
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Do everything you can to save your business
Every business owner must independently evaluate the level of crisis they are facing. But the fact is that for the time being many companies are closed. Naturally, a company that is closed for business will not generate revenues. But is it possible to at least minimize losses over this period?
We cannot give advice in all areas of business. But let’s look at the area associated with telephone conversations. This is a sector where we have over 20 years of experience.
First, what are the fixed costs associated with PBXs?
There is a charge for communication channels. You have to pay for them whether they have telephone traffic or not. If company employees are forced to work at home, will the traffic on communication channels be reduced? In most cases, traffic will probably decrease, because not only has your company switched to remote forms of work, but most of your customers and partners have done the same. So, you should expect a fall in the number of incoming calls. This, of course, does not apply to a number of areas, such as pharmacies, hospitals, grocery stores and other organizations, where both incoming and outgoing telephone traffic could increase in the current period. What will happen if your employees transferred their incoming calls to their mobile phone numbers before leaving their office? In this case, any incoming calls will require two communication channels on the PBX. Does this mean that there will sometimes be a shortage of channels? To resolve this uncertainty, you need to evaluate the current load on the PBX communication channels and compare it with another period during the company's normal operations.
The call accounting system Tariscope Enterprise (by SoftPI) allows you to do this task easily. As a result, if you see a sharp decrease in traffic, you can refuse some communication channels during the quarantine period. If traffic has not changed significantly, it is worth continuing to analyze the load of channels further. For this purpose, the Tariscope system can use both traffic calculation mode and reports. You can schedule to generate reports and have them sent to a specified email address.
The second factor that should be considered in times of crisis is not to waste the opportunity to generate income. Suppose that a new or existing customer calls your company asking to buy a product or to receive some kind of service. And that this call, due to the fact that someone forgot to transfer calls from an extension number, or for some other reason, was missed. The customer may not call again. Instead they will call a competitor who will answer the call and accordingly can receive the order. How can you control missed calls? How can you quickly respond to such calls?
The Tariscope system allows you to do this in several ways:
- There is a subsystem to automatically generate scheduled reports by sending them by email or giving access to them through the web interface. There are ready-made report forms for missed calls, which, if necessary, can always be adapted to your goals or to create your own report forms.
- It is possible to send a message about each missed call to certain email addresses. The sent message will give information about the date and time of the incoming call, the caller’s number, and whether Tariscope already has information on the caller’s name, in which case the caller’s name will be sent.
- If your PBX supports a TAPI for making calls, then Tariscope can set up the connection between a pre-defined employee from your company and the subscriber who called the office, immediately after the missed call.
All these ways will help make sure you don’t lose potential customers or income. If your company has not yet used the Tariscope system, then you can do it now. You can download and test the software for free. If you wish, our support team can help you set up and advise you on how to work with Tariscope. This service is also free.
Do everything you can to save your business! Good luck!
