The trace of the call charging process in Tariscope
Tariscope system, which is a call accounting system and a billing system for telecom operators, has a powerful system of call billing. This charging system allows you to flexibly configure the processing of almost any call charging algorithm. You can use a different cost for different tariff plans; per second or per minute billing; the cost of a call may depend on the duration of this call or the duration of all previous calls for the current month, on the day of the week, on the time of day. The tariff can be set in any currency, and the cost of the call is calculated in the base currency with conversion at the current or other exchange rate. Call billing can be calculated simultaneously at the rates of two telecom operators. There are other possibilities as well.
All this flexibility requires some settings from the Tariscope administrator. When setting up Tariscope administrators do not always refer to the documentation, and they sometimes have problems with the correct calculation of the cost of calls. To make it easier to determine the reason for the incorrect setting of the billing system, the Tariscope 4.5.4 system has added a function for tracing the billing process, which reflects the results of each billing stage, and if it does not find the necessary data or the results do not correspond to what was expected, information about the parameter that requires settings is displayed.
This function is accessed from the views for calls. It has added the Recharge with tracing icon, which is shown in Figure 1.
Figure 1
The user must select the call that he considers having been charged with an error and click on the Recharge with tracing icon. Information on all stages of the charging process with information on each of the stages appears on a new browser tab. An example of a trace is shown in Figure 2.
Figure 2
If any of the tariffication stages was performed with an error, it is indicated in red. An example of this is shown in Figure 3.
Figure 3
The description for the failed step provides information on the possible cause of the error and links to the appropriate configuration page.
The user must follow this link, make the appropriate settings, and repeat the recharging with trace by clicking on the Refresh icon on the toolbar (Figure 2).
In addition to the tree, the results of tracing the tariffication of a call can be presented in the form of a table. To display such a table, click on the Raw Data icon on the toolbar. The Tariffication of a call with tracing page will look as shown in Figure 4.
Figure 4
If you still did not manage to correctly configure the Tariscope system, and you have technical support from SoftPI, send the data of this table to the SoftPI Support Team. To save the table in the file, on the toolbar, click on the Export of the table icon and select any file format for storing data from the following: Excel, HTML, CSV, PDF.
