Tariscope 4.5.x. Administrator's guide
Chapter 4 Tariscope configuration
4.13. Tariscope Observer
4.13.17. Tariscope Observer management
To install, start, stop, disable the Tariscope Observer service, in the Tariscope menu, select the Data collection/Observer → the specific service → Service management. The Tariscope Observer page appears an example of which is shown in Figure 4.13.17.1.
Figure 4.13.17.1
On this page the Service status position displays the current status of the service. Initially, in this position, the status of service: "Not installed".
The Manage service switch provides the use of your system account or a user account for this service. By default, the system account of LocalSystem is used.
If you want to use a user account, turn off the Manage service switch. In the User account and Password boxes you, enter a username and password that are used in Windows. The user rights will be used by Tariscope Observer.
To install the service, click on the Install service button. In the Service status position the value of "Stopped" is displayed. The Install service button is replaced to the Uninstall service button and the Run service button is active.
To start the service, click on the Run service button. In the Service status position the value of "Running" is displayed. The Run service button is replaced to the Stop service button. The Uninstall service button is inactive.
After the service was started, we recommend clicking on the Open service log button or select the Service log item of the menu and make sure there are no errors. If the log contains errors, stop the service, return to the settings, and validate the configuration parameters. After that, try to start the service.
To monitor the results of the processing the CDR, select the Last calls menu item where a table with calls is displayed.
If you select the Current data file (CDR/SMDR) menu item, you can see CDR (SMDR) data that Tariscope Observer receives.
To stop the service, click on the Stop service button. The Stop service button is replaced to the Run service button, and the Uninstall service button is active. The Service status position displays "Stopped".
To uninstall the service, click on the Uninstall service button.
It is possible situations when the Tariscope Observer service will be stopped by Windows. To automatically restart the service, before its start, turn on the Automatic restart switch.
As we mentioned above, Tariscope Observer has a log. You can view it from the Service log page. An example of the page is shown in Figure 4.13.17.2.
Figure 4.13.17.2
The toolbar of the page contains the following icons:
- Back to Observer management. Provides a link to the Data Collection/Observer page.
- Run service. Allows you to run the service if it was stopped.
- Stop service. Allows you to stop the service if it worked.
- Refresh. Refreshes the log.
- Clear service log. Clears the service log.
- Start reading the log. Restores the current log display if it was stopped.
- Stop reading the log. Allows you to stop displaying the new log data.
- Download log. Allows you to download the log.
A Tariscope Observer log is saved in the folder: …\ProgramData\Tariscope. It is named: ‘Observer profile name’.Observer.log
