Chapter 4. Tariscope Maintenance
4.1. Control over work of the Tariscope applications
4.1.2. Control over the collection of call information
The collection of call information is performed using the Tariscope Observer services. To control the services, in the configuration tree, select the Data collection/Observer branch. The program window will be as shown in Figure 4.1.2.1.
Figure 4.1.2.1
In the window the information about all Tariscope Observer services is displayed in a tabular form. The table contains the following columns:
- Profile name. Displays a profile name of the service. As a rule, it is a name of telephone system with which Tariscope interacts.
- Service status. Displays the current service status.
- Equipment name. Displays a telephone system name from which Tariscope collects the call information.
- Equipment type. Displays an equipment type which was selected from a list of supported telephone systems.
- Logon as. Displays a user name from which the service was started.
- Uptime. Displays the time from service start to the current moment.
- Last report. Displays the last date and time when service reported his status.
- Database. Displays the status of the service connection to the database:
"True" means that the service was connected to the database,
"False" means that the service was disconnected from the database.
The column displays 'True' for normal operation. - Data source. Displays a result of connection to the data source:
"True" means that the service was connected to the data source,
"False" means that the service was disconnected from the data source.
The column displays 'True' for normal operation. - Last CDR. Displays the last date and time when the service received call data from the data source.
- Last call. Displays the last date and time when the service received data from the data source with call information.
It should pay attention to the Service status column. The status should be "Running" for normal running service.
Next, define the values of the Database and Data source columns. The values of these columns should be "True". If you see "False", define the reason for the lack of connection.
We recommend also to estimate the values of the Last CDR and Last call columns. If the time in the Last CDR column is significantly different from the current time, this means that a long time the service has not received any data from the telephone system. If the time in the Last call column is significantly different from the current time, this means that a long time the service has not received data from the telephone system.
