Receiving SMDR in Tariscope from Avaya IP Office
Tariscope system (Tariscope Enterprise and Tariscope Provider) by SoftPI can receive and process SMDR (CDR) from dozens of different PBXs, including Avaya IP Office.
To transfer SMDR data to a billing system, including Tariscope, Avaya IP Office can operate as a TCP server or as a TCP client. The choice depends on the user's preference, as Tariscope can work with both options.
If you choose to use a TCP server from Avaya IP Office, then in Tariscope Observer the data source for receiving SMDR data must be configured as a TCP client. Conversely, if you configure Avaya IP Office to send SMDR via a TCP client, then in Tariscope Observer the data source must be set to a TCP server.
In Avaya IP Office, the SMDR setting is performed on the corresponding tab. In the Output list, select SMDR Only.
If you decide to use the TCP server from Avaya IP Office, then for the IP Address field you should leave the default value: 0.0.0.0
In the TCP Port field, specify the IP port through which the TCP server will operate.
In the Tariscope settings, select Data collection/Observer → Observer management in the menu, where you should create a new Observer profile.
On the settings page of the created Observer, in the Data source list, select the TCP client item.
Click on the Data source configuration button, the corresponding window will appear.
In this window, in the Server textbox, enter the IP address of the Avaya IP Office.
In the Port textbox, specify the IP port value that you set in the PBX settings.
In the Avaya IP Office settings for sending SMDR, there are no such parameters as a login and a corresponding password. Therefore, in the Observer settings, you also do not need to enter anything in the Login and Password positions.
In the Login request and Password request textboxes, delete the data.
After that, click the Done button, and on the Tariscope Observer configuration page, click on the Save button.
In the Tariscope server firewall settings, you must ensure that data can be received from the PBX via the specified IP port.
If you decide to use a TCP client on Avaya IP Office, it is better to start the configuration with Tariscope.
In Tariscope settings, select Data collection/Observer → Observer management in the menu, where you created a new Observer profile.
On the settings page of the created Observer, in the Data source list, select the TCP/IP server item.
Click on the Data source configuration button, the corresponding window will appear. In this window, in the Port textbox, specify the IP port through which Tariscope Observer will wait for the PBX connection.
Leave the Login and Password fields blank, as these parameters are not available in the SMDR settings for Avaya IP Office.
In the Tariscope server firewall settings, you must ensure that data can be received from the PBX via the specified IP port.
Next, configure the SMDR parameters in PBX.
In the IP Address field, enter the IP address of the Tariscope server.
In the TCP Port field, specify the IP port that was set in the Tariscope Observer settings for the TCP/IP server.
The Records to Buffer value in the SMDR settings of the PBX parameters indicates the maximum number of records that can be stored in the PBX buffer if the connection between the PBX and the Tariscope server is lost. The default value is 500. You can change it in the range from 10 to 3000.
SMDR settings in Avaya IP Office do not require a PBX reboot.
After completing the settings in the PBX and Tariscope Observer, run the Observer and check its log for errors. To do this, in the Tariscope menu, select: Data Collection/Observer → Observer profile name → Service log.
If the PBX contained information about previously made calls in the buffer (SMDR) or if calls are currently being made, you should check their arrival in the Tariscope system. To do this, select Last calls item in the menu of your Observer.
If there were calls, but there is no information on the Last calls page, you should check all settings and the passage of IP packets between the PBX and the Tariscope server.
If necessary, contact the SoftPI technical support service.
